How was it for you?

There’s an episode of the TV series Black Mirror where the main character becomes obsessed with ‘liking’ everything. This is supposed to be fiction, but nowadays it’s getting increasingly difficult to tell the difference between what’s fact and what’s fiction.

Last week I was at the airport again. I’m getting used to being asked to rate my ‘security experience’, but my ‘baggage experience’? Really? Are you serious? And if that isn’t bad enough there’s now news that UK schools are to measure the happiness of their students. At least they didn’t call them customers.

Measure the happiness of students eh? You mean ask the students how they are feeling about the endless changes of direction, the obsession with exams (narrow measurement from the age of five in many cases) and generally the stress and anxiety created by education. It’s the education system in this country, and others, that is causing the unhappiness you dimwits. Of course, if you measure something it generally absolves you of any responsibility to actually do anything, most of all to think.

Article.

Digital Disruption

A nice chart to, perhaps, use alongside my Table of Disruptive Technologies. I do like the point about looking at the fundamentals of supply and demand. In my view, not enough airplay is being given to what is NOT changing.

Couple of standout quotes from the McKinsey report…

“Don’t we need to focus more on the nature of the disruption we expect to occur in our industry rather than on who the disruptors are today? I’m pretty sure most of those on our list won’t be around in a decade, yet by then we will have been fundamentally disrupted. And how do we get ahead of these trends so we can be the disruptors, too?”

In helping executives to answer this question, we have—paradoxically, perhaps, since digital “makes everything new”—returned to the fundamentals of supply, demand, and market dynamics to clarify the sources of digital disruption and the conditions in which it occurs. We explore supply and demand across a continuum: the extent to which their underlying elements change.

Source: McKinsey & Company (article link).