Category Archives: Digital transformation

The continued deletion of people

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I know I’m not supposed to be reading newspapers, but when I find one left on a train I sometimes flick through.

Anyway, I’m getting increasing concerned by the removal of people. First it was the supermarket (and what a sterile, soulless, joyless place that now is), then it was my bank (no cashiers now, just terminals, with one overworked person with an iPad endlessly explaining to people over the age of 40 (you know, the ones with all the money) why they now have to deal with machines rather than human beings. Above is the latest example.

In theory this might be a good idea. Another channel to contact the police. But we all know what’s going to happen. Mission Creep. It will save the Met a load of money and will eventually be the only way you can contact the police. God forbid your phone gets lost or runs out of battery. And how exactly is an online police station going to provide empathy or reassurance?

Digital Disruption

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A nice chart to, perhaps, use alongside my Table of Disruptive Technologies. I do like the point about looking at the fundamentals of supply and demand. In my view, not enough airplay is being given to what is NOT changing.

Couple of standout quotes from the McKinsey report…

“Don’t we need to focus more on the nature of the disruption we expect to occur in our industry rather than on who the disruptors are today? I’m pretty sure most of those on our list won’t be around in a decade, yet by then we will have been fundamentally disrupted. And how do we get ahead of these trends so we can be the disruptors, too?”

In helping executives to answer this question, we have—paradoxically, perhaps, since digital “makes everything new”—returned to the fundamentals of supply, demand, and market dynamics to clarify the sources of digital disruption and the conditions in which it occurs. We explore supply and demand across a continuum: the extent to which their underlying elements change.

Source: McKinsey & Company (article link).