I’m sitting looking out of a window unable to see very much due to the snow storm outside. I think this could be a good metaphor for 2011. The only visible trend is that there’s no clear trend visible (or as Olga put it yesterday, the only certainty is uncertainties). Anyway, here’s another one…
#7. Feature fatigue
The recession may have promoted austerity and frugality in individuals and institutions, especially in developed nations, but there seems to be one industry where a no-frills future is still an alien concept – consumer electronics. In everything from washing machines to computers, manufacturers seem to be involved in an arms race of adding sophisticated new features. This is creating feature fatigue among ordinary consumers, who simply want things to work and have little or no need (or time) for anything fancy. There are a handful of exceptions to this. Apple makes products that are easy to use even if they contain extra features hidden under the surface. But there is still work to be done. White goods manufacturers and car companies, in particular, might like to get started by removing the various buzzes and beeps that tell you to do something, or at least make them an opt in option rather than something you can’t easily remove or re-program.
Implications
Expect to see more stripped down products, partly because people in the West don’t want them, but also because consumers in developing regions don’t want them either. A good example of this is netbooks – super-cheap computers that can be used for simple tasks and not much else. Tata’s Nano is another example. This is essentially a stripped down micro-car that dispenses with many of the so-called essentials found in small cars in the West. Incidentally, the other reason that striped down products will do well in the future is that societal ageing means that people will have less money and older people like products with big buttons that are easy to use and understand.