Digital Vs. Human at Heathrow


Terminal 2 at London Heathrow last week. You can now order your meal via an iPad screen instead of having to deal with the human being that’s standing in front of you behind the counter. None of that awkward face to face contact stuff. Apparently it saves time. For what exactly? Checking facile text messages?

Cold, sterile and de-humanising – and doubtless cost-saving too – so lots more of this.





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