Accountability has created a myth of precision. This is the idea that there is always a right answer and that one can measure results precisely. This idea is fine in science but it is spreading into business and now our schools and beyond. It is an irrational exuberance about testing that forces people (and ideas) to behave in a manner than can be measured even when this will limit growth. The belief is then that when things go wrong this is because individuals do not follow procedure or that the right set of controls are not in place. When complex systems go wrong the solution is always at the next level of detail and control. But the reality, surely, is that we don’t really control anything at a human level. Moreover, attempts to control the uncontrollable sacrifice innovation, adaptability and ultimately resilience. If someone cheats on his or her expenses it is therefore the fault of the reporting system. In other words this myth of precision ignores human nature and refuses to accept that people work in different ways. Ultimately it drives out human judgement and initiative, which is surely the biggest risk of all.
It seems to me that this myth has great similarity with the way we create rules and laws. Whenever someone does something we do not like we rush to create a rule against doing it again, without considering whether that rule will have its desired affect. The result is inconvenience to the majority who do the right thing and no effect on the people who inspired the creation of the rules. If they cared about everyone else they probably wouldn’t have done the wrong thing in the first place.