Here’s a great example of the power of small ideas/customer service. I was in the Asiana lounge in Icheon (Seoul) airport the other day and picked up a copy of the Financial Times. Not only were the pages stapled together (to stop the pages falling out) but they had placed small bits of tape over the staples to prevent scratches. Imagine stopping to think about these kinds of detail? I ‘m tempted to say “only in Asia!” but maybe that’s a generalisation. A saw something similar in the JAL lounge in Narita airport once too.
On the subject of quality thinking please keep your suggestions coming in about “where and when you do your best thinking?” I suspect there are differences by age, sex and profession so a little detail on these areas really helps too.
i think this is what they call “the road to hell paved with good intentions.” good ideas with bad design solutions. This is a huge waste of tape, because i’ve seen staples that double-bend in on themselves so there are no sharp points…
Where do I best think? Driving. On my own. Motorway. Road to nowhere. Clear mind. Best thoughts.