Customer service costs money and is notoriously difficult to do well, so why not get customers to do it themselves? Everyone saves money and your customers think they’re in charge. Current examples include self check-in kiosks in airports, self-scanning machines in supermarkets and DIY check out services in hotels. Similarly, expect to see a boom in very intelligent vending machines very soon. If you prefer your service delivered by someone else, there’s even a car dealership in Japan that ‘employs’ robots as salesmen.