Just when you thought that customer service couldn’t get any worse comes news that enterprise robots (i.e. customer service avatars or virtual staff) are coming to a customer call centre nowhere near you very soon. The idea (and it’s not a bad one) is that human operatives cost lots of money and are not efficiently employed when they are answering dumb questions from customers. Hence, semi-intelligent avatars that can guide customers through routine tasks, thereby freeing up the carbon-based bi-peds to do the warm and fuzzy relationships stuff. Be afraid. Very afraid.